Privacy policy

Privacy Policy

Last updated: August 25, 2026

Epais™ (“Epais,” “we,” “us,” or “our”) operates officialepais.com and its related content, products, features, tools, and services (collectively, the “Services”). Our online store is powered by Shopify, which helps us provide the Services to you.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, purchase our products, create an account, subscribe to communications, or otherwise interact with us.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

“Personal information” means information that identifies you or can reasonably be linked to you. Depending on how you interact with us, we may collect the following categories of information:

  • Contact information: Your name, email address, telephone number, billing address, and shipping address.

  • Order information: Products viewed, added to your cart, purchased, returned, or canceled, as well as your transaction history.

  • Payment information: Payment method, payment confirmation, billing details, and related transaction information. Payment information may be processed directly by Shopify and our payment providers.

  • Account information: Your username, password, preferences, saved information, and account settings.

  • Customer-service information: Information included in emails, messages, reviews, survey responses, or other communications you send to us.

  • Device and technical information: Your IP address, browser type, device type, operating system, network connection, and unique device identifiers.

  • Website-usage information: Information about how you access, browse, search, and interact with our website, advertisements, emails, and Services.

  • Marketing information: Your marketing preferences and your interactions with promotional emails, text messages, advertisements, and campaigns.

We may also create inferences from this information, such as your likely product interests and shopping preferences.

How We Collect Personal Information

We may collect personal information:

  • Directly from you when you place an order, create an account, subscribe, contact customer support, enter a promotion, submit a review, or otherwise provide information to us.

  • Automatically when you browse or interact with our Services through cookies, pixels, tags, and similar technologies.

  • From Shopify and service providers that help operate our website, process payments, fulfill orders, provide analytics, prevent fraud, and deliver customer support.

  • From advertising and business partners, including social-media platforms and marketing providers, where permitted by law.

How We Use Personal Information

We may use personal information to:

Provide and Improve Our Services

  • Process payments and complete purchases.

  • Fulfill, ship, track, return, and refund orders.

  • Create and manage customer accounts.

  • Administer subscriptions and automatic refills.

  • Remember your preferences and shopping activity.

  • Recommend products that may interest you.

  • Improve our products, website, customer experience, and business operations.

Communicate With You

  • Send order confirmations, shipping notifications, subscription updates, and other transactional messages.

  • Respond to questions, requests, complaints, and customer-service inquiries.

  • Notify you about changes to our Services, policies, or account.

Marketing and Advertising

  • Send promotional emails or text messages when you have provided the required consent.

  • Present advertisements on our website and third-party platforms.

  • Measure the effectiveness of our advertisements and marketing campaigns.

  • Personalize promotions based on your interactions with our store and other websites, where permitted by law.

Security and Fraud Prevention

  • Authenticate customer accounts.

  • Detect and investigate suspicious, fraudulent, illegal, or malicious activity.

  • Protect our customers, business, website, and payment systems.

  • Enforce our policies and Terms of Service.

Legal and Business Purposes

  • Comply with applicable laws, regulations, court orders, and lawful government requests.

  • Establish, exercise, or defend legal claims.

  • Maintain required business and financial records.

  • Support a merger, acquisition, financing, reorganization, bankruptcy, or sale of business assets.

Cookies and Similar Technologies

We and our service providers use cookies, pixels, tags, software-development kits, and similar technologies to operate our website, remember your preferences, understand website usage, improve performance, prevent fraud, and support advertising.

These technologies may collect information about your browser, device, IP address, activity, and interactions with our website and advertisements.

You may manage certain cookie preferences through our website’s cookie controls or your browser settings. Blocking cookies may affect the availability or functionality of certain website features.

Where required by applicable law, we will request consent before using nonessential cookies or similar tracking technologies.

How We Disclose Personal Information

We may disclose personal information to:

  • Shopify, which hosts our online store and processes information necessary to provide and improve the Services.

  • Payment processors that securely process customer transactions.

  • Shipping and fulfillment providers that package, deliver, and track orders.

  • Technology and service providers that provide hosting, analytics, data storage, security, fraud prevention, customer support, subscription management, and website functionality.

  • Advertising and marketing partners that help us deliver, personalize, and measure advertisements and promotional communications.

  • Professional advisers, including attorneys, accountants, auditors, and insurers.

  • Government agencies or other parties when disclosure is required by law or reasonably necessary to protect our rights, customers, business, or the public.

  • Parties involved in a business transaction, such as a merger, acquisition, financing, restructuring, bankruptcy, or sale of assets.

  • Other parties at your direction or with your consent.

We do not disclose your personal information to third parties for their own unrelated purposes except as described in this Privacy Policy or with your consent.

Some advertising activities may be considered a “sale,” “sharing,” or use of personal information for targeted advertising under certain state privacy laws. Eligible customers may opt out as described below.

Shopify

Our store is hosted by Shopify. Information submitted through our Services is transmitted to and processed by Shopify and its service providers, which may be located outside your state or country.

Shopify may also process information about your interactions with our store, other Shopify merchants, and Shopify’s services to provide security, analytics, personalization, advertising, and other enhanced services.

For more information, review the Shopify Consumer Privacy Policy and visit the Shopify Privacy Portal.

Targeted Advertising and Data-Sharing Choices

Depending on where you live, you may have the right to opt out of the sale or sharing of your personal information or its use for targeted advertising.

You may submit an opt-out request through our Data Sharing Opt-Out Page.

Where required by law, we also process recognized opt-out preference signals, such as Global Privacy Control, as a request to opt out for the browser and device sending the signal. If we can associate the signal with your customer account, we may apply the preference to that account as well.

We do not currently respond to browser “Do Not Track” signals that are not legally recognized opt-out preference signals.

Email and Text-Message Communications

You may unsubscribe from promotional emails at any time by selecting the unsubscribe link included in the message. Even after unsubscribing, you may continue receiving transactional communications concerning orders, subscriptions, accounts, returns, or customer-service requests.

If you consent to receive promotional text messages, message frequency may vary, and standard message and data rates may apply. Consent to receive marketing messages is not a condition of purchase. You may opt out at any time by replying STOP. For assistance, reply HELP or contact us at support@officialepais.com.

We do not sell or share mobile opt-in information or text-message consent with third parties for their own marketing purposes. We may provide this information to vendors that help us operate our messaging program, but only to perform services on our behalf.

Third-Party Websites

Our Services may contain links to websites, applications, or platforms operated by third parties. We do not control and are not responsible for the privacy, security, accuracy, or content of third-party services.

If you follow a link to a third-party website or platform, review its privacy policy before providing personal information.

Data Security

We use reasonable administrative, technical, and physical safeguards intended to protect personal information. However, no online transmission or storage system can be guaranteed to be completely secure.

Please avoid sending sensitive or confidential information through unsecured communication channels. You are responsible for protecting your account credentials and should not share your password with anyone.

Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide the Services and maintain your account.

  • Process orders, subscriptions, returns, and customer-service requests.

  • Comply with tax, accounting, legal, and regulatory obligations.

  • Prevent fraud and protect our rights.

  • Resolve disputes and enforce our agreements.

Retention periods vary depending on the type of information, why it was collected, and applicable legal requirements. We may retain de-identified or aggregated information where it can no longer reasonably identify you.

Children’s Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, please contact us so we can review and, where appropriate, delete the information.

We do not knowingly sell or share the personal information of individuals under 16 for targeted advertising as those terms are defined under applicable privacy laws.

Your Privacy Rights

Depending on your state of residence and subject to applicable exceptions, you may have the right to:

  • Request access to or confirmation of the personal information we process about you.

  • Request a copy of your personal information.

  • Request correction of inaccurate personal information.

  • Request deletion of personal information.

  • Opt out of the sale or sharing of personal information.

  • Opt out of targeted advertising.

  • Request information about categories of information collected, used, or disclosed.

  • Appeal a decision concerning a privacy request.

  • Withdraw consent where processing is based on your consent.

These rights are not absolute and may apply only in certain circumstances.

To submit a privacy request, contact us at support@officialepais.com or call 1-904-504-6049. You may also use our Data Sharing Opt-Out Page when applicable.

We may request information necessary to verify your identity. Authorized agents may submit requests on your behalf where permitted by law, but we may require proof of authorization and direct verification from you.

We will not discriminate against you for exercising an applicable privacy right.

Complaints and Appeals

If you have a concern about how we handle your personal information, contact us using the information below.

If we deny an eligible privacy request, you may appeal our decision by emailing support@officialepais.com with the subject line Privacy Request Appeal. Please include enough information for us to identify the original request and review our decision.

Depending on your state, you may also have the right to contact your state attorney general or another applicable regulatory authority.

International Processing

Although Epais™ currently sells and ships products within the United States, Shopify and other service providers may process or store information in other countries. Privacy and data-protection laws in those countries may differ from those in your state.

Where required, appropriate safeguards will be used for cross-border transfers of personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, Services, technology, or legal obligations.

When we update the policy, we will post the revised version on our website and update the “Last updated” date. We will provide additional notice where required by applicable law.

Contact Us

For questions about this Privacy Policy, our privacy practices, or your personal information, contact:

Epais™
PO Box #118 Orange Park, FL 32067

Email: support@officialepais.com
Phone: 1(904) 504-6049