Cancellation policy

Purchase Options Cancellation Policy

Last updated: August 25, 2026

This Purchase Options Cancellation Policy applies to subscriptions, automatic refills, and other recurring purchase options offered by Epais™.

Automatic Renewals

When you select a subscription or automatic-refill option, you authorize Epais™ to automatically charge your selected payment method and ship your chosen products according to the delivery frequency presented at checkout.

Your subscription will continue renewing automatically until you cancel it.

The price, discount, delivery frequency, and other subscription details will be displayed before you complete your initial purchase.

Canceling Your Subscription

You may cancel your subscription at any time without a cancellation fee.

To request cancellation, contact us at:

Email: support@officialepais.com
Phone: +1 (904) 504-6049

Please include:

Your full name
Your order or subscription number
The email address associated with your subscription
A clear request to cancel

Your cancellation is not complete until you receive confirmation from Epais™.

Cancellation Timing

Cancellation requests must be received before your next recurring order is processed.

Once a subscription order has been processed, charged, or submitted for fulfillment, canceling the subscription will stop future renewals but may not cancel the current order.

We recommend submitting cancellation requests several business days before your next scheduled renewal to allow sufficient processing time.

Processed Subscription Orders

If a recurring order has already been processed, it will be handled under our Return and Refund Policy.

Eligible subscription products may be returned if:

A return is requested within seven days of delivery.
The product is unopened and unused.
The product remains in its original packaging.
The customer provides proof of purchase.
The return is approved before the product is sent back.

Customers are responsible for return shipping costs. Original shipping charges are nonrefundable.

Opened or used personal-care products cannot be returned unless they arrived damaged, defective, or incorrect.

Updating or Managing a Subscription

Depending on the options available through your subscription-management portal, you may be able to:

Change your delivery frequency
Skip an upcoming shipment
Update your shipping address
Update your payment method
Change the quantity of your products
Cancel future renewals

If you need assistance making a change, contact support@officialepais.com before your next order is processed.

Subscription changes are not guaranteed after an order has entered processing or fulfillment.

Failed or Declined Payments

If your recurring payment is declined, we or our subscription provider may attempt to process the payment again.

Your subscription shipment may be delayed or canceled if payment cannot be completed. You are responsible for keeping your billing and payment information current.

Subscription Discounts and Promotions

Subscription discounts apply only while the subscription remains active and may be subject to the terms displayed when you enroll.

Canceling a subscription will end future subscription discounts and automatic shipments. Promotional discounts, free gifts, and introductory offers have no cash value.

If a subscription promotion requires a minimum number of deliveries, that requirement will be clearly disclosed before purchase.

Price Changes

Subscription prices may change from time to time. Where required, we will notify you before a new price applies to a future renewal.

If you do not agree to the updated price, you may cancel your subscription before the next renewal is processed.

Refunds

Canceling a subscription does not automatically issue a refund for previous or already-processed orders.

Approved refunds are issued to the original payment method in accordance with our Return and Refund Policy.

Contact Us

For subscription assistance or cancellation requests, contact:

Epais™
PO Box #118 Orange Park, FL 32067