Shipping policy

Shipping Policy

Last updated: August 25, 2026

Thank you for shopping with Epais™. This Shipping Policy explains our order-processing times, estimated delivery times, shipping eligibility, and procedures for addressing delivery concerns.

Shipping Locations

Epais™ currently ships within the contiguous United States.

At this time, we do not ship to:

Alaska
Hawaii
U.S. territories
International destinations

Order Processing

Please allow up to three business days for your order to be processed before shipment.

Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will begin processing on the next business day.

During holidays, promotional events, product launches, or periods of unusually high order volume, processing may take slightly longer.

Estimated Delivery

After processing, orders generally arrive within seven to eight days.

Please allow approximately 10 to 11 days in total for processing and delivery. Delivery times are estimates and are not guaranteed. Carrier delays, severe weather, holidays, incorrect addresses, and other circumstances outside our control may affect delivery.

Shipping Rates and Free Shipping

Orders totaling $65 or more qualify for free standard shipping.

The $65 minimum is calculated after discounts and promotions have been applied and before applicable taxes.

For orders under $65, the available shipping rate will be calculated and displayed during checkout.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking information. Please allow up to 48 hours for tracking updates to appear after receiving your shipping confirmation.

Customers are responsible for monitoring their tracking information and ensuring someone can safely receive the package.

Address Changes

Customers may request an address change within three days of placing an order. However, address changes can only be completed if the order has not already been processed or shipped.

To request an address change, contact us immediately at support@officialepais.com with:

Your full name
Your order number
The original shipping address
The complete corrected shipping address

We will make every reasonable effort to update the address, but changes are not guaranteed once fulfillment has started.

After an order has shipped, we cannot change or redirect its delivery address.

Incorrect or Incomplete Addresses

Customers are responsible for entering a complete and accurate shipping address during checkout.

Epais™ is not responsible for delays, failed deliveries, or lost packages caused by an incorrect or incomplete address provided by the customer.

If an order is returned to us because of an incorrect address, missing apartment number, failed delivery, or refusal of delivery, the customer may be responsible for any additional shipping costs required to resend the package. Original shipping charges are nonrefundable.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot find it, please:

Verify that the shipping address on your order is correct.
Check your mailbox, porch, side doors, garage, and other secure delivery locations.
Ask household members, neighbors, a leasing office, or front-desk staff whether they accepted the package.
Allow up to 48 hours, as some carriers occasionally mark packages as delivered shortly before completing delivery.
Contact the shipping carrier for additional delivery details.

If you still cannot locate the package, contact us at support@officialepais.com with your order number and tracking information. Our support team will review the available delivery information and help determine the appropriate next step.

A package marked as delivered by the carrier is not automatically eligible for a refund or replacement. Each situation will be reviewed individually.

Lost or Delayed Packages

If your tracking information has not updated for an extended period or your package appears to be lost in transit, contact us at support@officialepais.com.

We may need to contact the shipping carrier or allow additional time for its investigation before determining whether a replacement or other resolution is appropriate.

Damaged or Incorrect Orders

Please inspect your order after delivery. If your package arrives damaged or contains an incorrect product, contact us promptly at support@officialepais.com.

Include:

Your order number
A description of the issue
Clear photographs of the product
Photographs of the shipping packaging and label

We will evaluate the issue and work to provide an appropriate resolution.

Shipping Charges

Original shipping charges are nonrefundable. Customers are responsible for return shipping costs unless an item arrived damaged, defective, or incorrect and Epais™ determines otherwise.

Returns are governed by our Return and Refund Policy.