Refund policy

Return and Refund Policy

We offer a 7-day return policy, which means you have seven days after your order is delivered to request a return.

Return Eligibility

To qualify for a return, your item must be:

Unused and unopened
In the same condition in which it was received
In its original packaging
Accompanied by a receipt or other proof of purchase

For hygiene and safety reasons, opened or used personal-care and beauty products cannot be returned unless they arrived damaged, defective, or incorrect.

Starting a Return

To request a return, contact us within seven days of delivery:

Email: support@officialepais.com
Phone: +1 (904) 504-6049

If your return is approved, we will provide instructions for sending your package to:

Epais™
PO Box #118 Orange Park, FL 32067

Returns sent without contacting us and receiving approval first will not be accepted.

Return Shipping

Customers are responsible for purchasing their return shipping label and paying all costs associated with sending the product back to us. Original shipping charges and return shipping costs are nonrefundable.

We strongly recommend using a trackable shipping service. Epais™ is not responsible for returned packages that are lost or damaged while in transit.

BOGO Offers, Bundles and Free Gifts

Subscription orders, bundles, and Buy One, Get One offers are eligible for return as long as they meet the requirements outlined in this policy.

To receive a full refund for a bundle or promotional offer, all products included in the original offer—including complimentary products and free gifts—must be returned unopened and unused. If part of an offer is not returned, the refund may be adjusted to reflect the regular price of the products kept.

Free gifts do not have a cash value and are not eligible for a separate refund.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery. If an item arrives damaged or defective, or you receive the wrong product, contact us immediately at support@officialepais.com.

Please include your order number, a description of the problem, and clear photographs of the product and packaging so our team can evaluate the issue and make it right.

Exchanges

We do not process direct exchanges. The fastest way to receive a different item is to return the original eligible product and place a separate order after your return has been approved.

Refunds

We will notify you after your return has been received and inspected. We will also let you know whether your refund has been approved.

Approved refunds will be issued automatically to your original payment method within 10 business days. Original shipping charges are nonrefundable.

Your bank or credit card provider may require additional time to process and post the refund. If more than 15 business days have passed since your refund was approved, contact us at support@officialepais.com.